Money Back Guarantee

01. When Can You Request a Refund?

You may contact us to request a return, replacement or refund if your order arrives damaged, defective, incorrect, incomplete or significantly different from its product description. All requests will be reviewed in accordance with our stated policy and applicable consumer protection laws.

02. Product Condition

For a return request, please keep the fabric unused, unwashed, unaltered and in its original condition, with its packaging and proof of purchase where applicable. Fabric that has been cut, stitched, washed or altered may not qualify for a change-of-mind return, subject to applicable law and your statutory rights.

03. Damaged or Incorrect Orders

Please inspect your parcel when it arrives. If you receive damaged fabric, the wrong item or an order with missing products, contact us promptly. Share your order number and clear photographs or video showing the issue so our team can assess the request. Eligible claims will be handled according to our applicable policy and legal obligations.

04. How to Request a Refund

• Keep your order number or purchase confirmation.
• Contact Danwa Studio customer support.
• Explain the reason for your return or refund request.
• Provide photographs or other evidence if relevant.
• Follow the return instructions provided by our team.

Please contact us before sending an item back so that we can guide you through the process.

05. Refund Review & Processing

Once your request and returned item, where required, have been reviewed, we will inform you of the outcome. Approved refunds will be issued through an appropriate payment method, depending on the original payment method and the arrangements confirmed with you. Processing times may vary by payment provider or bank.

06. Delivery Charges

Return shipping and delivery-charge refunds depend on the reason for the return, the circumstances of the order and applicable law. If an item is damaged, defective or incorrectly supplied, please contact us so the appropriate resolution and shipping arrangements can be assessed.

07. Important Information

Minor color differences caused by lighting or screen settings do not necessarily mean an item is defective. However, significant differences from the advertised product will be reviewed fairly. Nothing in this policy limits any consumer rights that cannot legally be excluded.